My Dog Is Not Responding to the PetSafe® Basic Dog Trainer

Make sure both units are on and fully charged. For more information on charging, visit How To Charge My PetSafe® Basic Dog Trainer.

Test the remote and collar for functionality. For more information on testing, visit How To Test My PetSafe® Basic Dog Trainer.

If the system is not communicating, pair the system together. For more information, visit How To Pair My PetSafe® Basic Dog Trainer Remote and Collar

If the system is working, check the collar fit on your dog. Visit How To Fit My PetSafe® Basic Dog Trainer.

Your dog may have built a tolerance to the static stimulation. Revisit finding your dog’s recognition level. Visit How To Find My Dog’s Recognition Level for the PetSafe® Basic Dog Trainer.