The PetSafe® Stay & Play® Wireless Fence is Not Activating at the Boundary
![Suitable Location](https://cdn.sanity.io/images/d075r9p6/production/b4552ee3d9d7e041c9ae845a8dc299cabeaf2d42-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Verify your base unit is in an appropriate environment. Visit How to Select a Suitable Location for the PetSafe® Stay &Play® Fence for assistance with finding the ideal location.
![Contact Points same length](https://cdn.sanity.io/images/d075r9p6/production/390ab349dfeafb486208091dce13bd6aca002387-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Ensure both contact points are installed and hand tight.
Ensure both contact points are the same length.
Visit How to Fit the PetSafe® Stay & Play Collar to verify the pet’s collar is fit correctly.
![Radial distance chart](https://cdn.sanity.io/images/d075r9p6/production/8a9c1418d48f08b36e4d095df79987f210138964-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Verify the settings on your base unit have not inadvertently been changed.
![Boundary Fluctuation Chart](https://cdn.sanity.io/images/d075r9p6/production/7cf61e7eb942c8b4d6429f162be1936c7c736942-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
If your boundary seems to change or is inconsistent without having made any changes to the base unit settings, it is normal for your boundary to fluctuate some.
- This chart indicates the accepted variances in signal.
- If you find that your boundary fluctuates more than a few feet, there may be something causing interference with the signal. Reduce the number of electronic devices surrounding the base unit.
- Additionally, you can account for fluctuation when you are setting up the training flags by moving them inward by 5%.
Contact Customer Care
If you need further assistance, please contact our customer care team.