My PetSafe® SmartDoor™ Connected Pet Door Won’t Unlock or Is Jammed

Inspect the pet door flap for damage. If the flap is damaged or crooked, a replacement flap is needed, which can be purchased through our website here.

Clean the door frame, flap and sensors. In Smart Mode, the door uses motion detection to scan for the key/microchip. It is important that the motion detectors are clean for the door to properly function. For more information, visit How To Clean and Maintain My PetSafe® SmartDoor™ Connected Pet Door.

Put the pet door in Standard Mode. Using the app, lock and unlock the pet door a few times. Listen for the motor humming or clicking as it tries to engage the lock mechanism.

If you hear the motor but the flap is not unlocking, please contact our Customer Care team for assistance.

Replace the batteries in the pet door. Use the app to lock and unlock the pet door a few times.

For more information, visit How To Replace the Batteries in My PetSafe® SmartDoor™ Connected Pet Door.