How To Replace the Batteries in My PetSafe® SmartDoor™ Connected Pet Door

Locate the battery compartment door on the top edge of the interior frame.

Remove the battery door by pressing it down and sliding it in the direction of the arrow.

Remove the existing batteries from the door. Insert 4 new alkaline batteries:

Never use lithium or rechargeable batteries, only alkaline.

Once the batteries are inserted, the Wi-Fi light will blink blue while the door reconnects to Wi-Fi. If the door has not been connected to Wi-Fi before, the light will flash yellow. For more information, visit What Do the Buttons and Indicator Lights Mean on My PetSafe® SmartDoor™ Connected Pet Door?

Replace the battery compartment door by sliding it into place.

If you need further assistance, please contact our customer care team.