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My PetSafe® Seascape Pet Fountain Is Slimy

Important Information

  • Clean the fountain at least once a month. Multi-pet households may need to clean more frequently.
  • It is recommended to clean the pump and change the filters when cleaning the fountain.
  • Even with the use of the filters, you should still dump out old water and fill with fresh water often. This helps prevent the buildup of saliva, debris from pet food, fur, and other particles that can contribute to the fountain becoming dirty sooner. 
Exploded View of fountainExploded View of fountain

Disassemble the fountain.

For detailed instructions, visit our article How To Disassemble & Clean My PetSafe® Seascape Pet Fountain.

pump coming apart gifpump coming apart gif

Take apart the pump.

For detailed instructions, visit our article How To Take Apart My PetSafe® Seascape Pet Fountain Pump for Cleaning.

Soak all the fountain and pump parts in a solution of equal parts vinegar and warm water for up to 20 minutes.

Scrub the fountain and pump parts with soap and warm water, making sure to clean down in crevices and corners. Clean inside the pump where the impeller is inserted.

Thoroughly rinse all parts with clean water to ensure there is no soap or vinegar residue remaining.

Reassemble the pump.

Replace the carbon filter. Rinse the new filter under cold water for 30 seconds before inserting it into the filter housing. Replace the foam filter.

Carbon filter replacements can be purchased through our website here.

Foam filter replacements can be purchased through our website here.

Reassemble the fountain.

For detailed instructions, visit our article How To Assemble the PetSafe® Seascape Pet Fountain.

Contact Customer Care

If you need further assistance, please contact our customer care team.

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