My Dog is Not Responding to the PetSafe® SMART DOG®

Ensure your collar and phone are both fully charged. For collar charging information, visit How to Charge the PetSafe® SMART DOG® Trainer.

Make sure that both contact points on your collar are hand-tight.

Verify that your collar is connected to your app. For instructions on connecting, visit How to Connect the PetSafe® SMART DOG® Trainer.

Ensure the collar is delivering static stimulation. Visit How to Test My PetSafe® SMART DOG® Collar for more information.

Ensure the collar is fitted properly on your dog. Visit How to Fit My PetSafe® Training Collar to My Dog for more information.

Try increasing the stimulation 1 level at a time until your dog responds. For more information, visit How to Find My Dog’s Recognition Level on the PetSafe® SMART DOG® Collar.