How to Troubleshoot When My Pet Does Not Respond to My Pawz Away® Mini Pet Barrier

Press The Plus Button To Power On Mini TransmitterPress The Plus Button To Power On Mini Transmitter

Check your barrier screen for power. If it is blank, press the up (+) button.

  • If there is still no power, change the batteries in the barrier. Make sure you are using 3-AAA Alkaline batteries.
Power Collar On By Using The Test Light ToolPower Collar On By Using The Test Light Tool

Ensure the collar is powered on (I).

Check Collar With Test Light ToolCheck Collar With Test Light Tool

Test the collar at the barrier boundary using the Test Light Tool.

Re-pair the collar to your barrier using the preferred mode. Visit How to Pair My PetSafe® Mini Barrier and Collar.

Visit How to Fit My Pawz Away® Barrier Collar to My Dog or Cat to ensure proper fit.

Visit How to Train My Pet to a Pawz Away® Barrier and retrain your pet to the barrier.


Contact Customer Care

If you need further assistance, please contact our customer care team.

We’d love your feedback on the page you just read!

Related Articles