The Rake on My PetSafe® ScoopFree® Clumping Self-Cleaning Litter Box is Not in the Home Position and Is Stuck

Unplug the litter box for 30 seconds and plug it back in.

Lift the litter box on its end and press the manual rake button. If the rake engages in this position, put the box back down and move to the next step. If the rake does not engage, spray the rake tracks with canned air to remove any litter that may be caught inside, then put the box back down.

Clear any obstructions near the rake, then press the rake button. The rake should finish the cycle and return to the home position.

Flip the rake forward and press the manual rake button to prompt the rake to return to the home position. 

Check that the litter is not piled up by the sensors and is level between the minimum and maximum lines.

Clean all six sensors (three on each side) with rubbing alcohol and a cotton swab even if the sensors appear clean. A film can develop over the sensors causing the litter box to react as if there is something inside the litter box.

Flip the rake forward and press the rake button to prompt the rake to return to the home position.

Open the rake covers.

Clear any obstructions inside the box and wipe off any litter clumps from the rake.

Make sure to reinstall the rake correctly and lock it into place. The horizontal bar on the rake should face the back of the box when being inserted.

If you cannot remove the rake because it is still stuck out of the home position, put a slight amount of pressure on the rake to see if it has disengaged from the track. If so, you may need to remove the rake from the bottom of the litter box. To do this:

1. Lift the box from the litter tray.
2. Gently pull the sides of the inside of the litter box until you can work the rake out of the box.
3. Once removed, put the box back down over the litter tray and reinsert the rake with the horizontal bar facing the back of the box.
4. Make sure to lock the rake into place.