The Rake on My PetSafe® ScoopFree® Clumping Self-Cleaning Litter Box Is Stuck in the Home Position
Press the manual rake button after each step to see if the issue has been resolved.
Unplug the litter box for 30 seconds and plug it back in.
Lift the litter box on its end and press the manual rake button.
If the rake engages in this position, put the box back down and move to the next step.
If the rake does not engage, spray the rake tracks with canned air to remove any litter that may be caught inside, then put the box back down.
Check that the litter is not piled up by the sensors and is level between the minimum and maximum lines.
Clean all six sensors(three on each side) with rubbing alcohol and a cotton swab even if the sensors appear clean. A film can develop over the sensors causing the litter box to react as if there is something inside the litter box.
If the issue is still unresolved,
Open the rake covers.
Release the rake by rotating the left and right thumb screws one-quarter turn.
Lift the rake straight up and out of the litter box frame.
Clear any obstructions inside the box and wipe off any litter clumps from the rake.
Make sure to reinstall the rake correctly and lock it into place. The horizontal bar on the rake should face the back of the box when being inserted.
Contact Customer Care
If you need further assistance, please contact our customer care team.