My PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Does Not Last Long or Has a Strong Odor
Empty the waste bin and ensure a liner is in use.
Change the deodorant cartridge every 15 days. They can be purchased on PetSafe®.com.
Ensure high-quality clumping litter is in use.
Adjust the cleaning delay in the app. A longer cleaning delay may be necessary to allow clumps to harden. We recommend a 20-minute cleaning delay. This may vary depending on the type and brand of your clumping litter.
Completely disassemble and clean the box. Visit How to Disassemble and Clean the PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box for assistance with thorough cleaning.
Contact Customer Care
If you need further assistance, please contact our customer care team.