My PetSafe® Elite Big Dog or Elite Little Dog Remote and Collar are Not Connected

Start by making sure both the collar and remote are fully charged and have power.

• When any button on the remote is pressed, the screen should turn on. Check the battery level at the top of the screen.
• While powered on, the collar should flash a green light once every 5 seconds.

If either device doesn’t have a full charge or power, fully charge before proceeding.

Ensure proper fit.

Test both functions.

Static

Set the stimulation level to 7 on the remote. Using your test light tool, touch the contact point on the collar to the wires on the tool. Then press and hold the yellow button for Dog 1 or the lower gray button for Dog 2 on the remote. The light on the collar should turn red and an amber light will flicker in the center of the test light tool. 

Tone

Press and hold the green button for Dog 1 or the upper gray tone button for Dog 2 on your remote. The collar should start beeping.

Pair the remote and collar.

• For pairing one collar, visit How to Pair My PetSafe® Elite Big or Little Dog Remote Transmitter with A Single Collar.
• For pairing 2 collars, visit How to Add a 2nd Dog to My PetSafe® Elite Big or Little Dog Trainer.