My Pet is Getting Through or Breaking Through the PetSafe® 4-Way Locking Big Cat Door

Ensure the 4-way lock is properly set to the locked position. Both the knobs and locks should be positioned over the flap opening. For detailed information, visit our article How to Lock or Unlock the PetSafe® 4-Way Locking Big Cat Door.

If your pet is running/charging the door when the door is locked, you can place household items like a laundry basket or trash can a few feet in front of the door to slow their momentum until the behavior stops. This can help prevent your pet from dislodging the flap.

Revisit the training. The Big Cat Door is not intended as a security device to hold up to an aggressive or forcible entry/exit attempt when locked. It is normal for the pet to use a paw or nose to nudge the door to see if it is unlocked and ready to use. However, your pet should not attempt to force their way through a locked door. This behavior will need to be discouraged via training.

For more information, visit our article How to Train My Pet to Use a PetSafe® Pet Door.