My Pet is Escaping the Boundary of the PetSafe® Guardian® GPS +Tracking Fence
Secure your pet and remove the collar from your pet before troubleshooting.
Verify the collar battery is charged and powered on.
Confirm the correct fence is assigned to your dog in the app.
While outside, away from your home or large buildings, hold the collar with the antenna pointed towards the sky. Confirm there is no white light flashing on the collar.
Check the correction level in the app. Verify it is not tone and vibration only. Additionally, try adjusting the correction level up one level.
Test the collar at the boundary. Visit How to Test My PetSafe® Guardian® GPS + Tracking Fence Collar.
Please note that this system utilizes GPS technology. The boundary will be a general area. It is not uncommon for there to be a delay in correction or to vary in location slightly.
Visit How to Fit the PetSafe® Guardian® GPS + Tracking Fence Collar on My Dog to ensure proper collar fit.
Revisit training. Start with How to Train My Pet to a PetSafe® Guardian® GPS + Tracking Fence: Phase 1 Explore the Pet Area.
Contact Customer Care
If you need further assistance, please contact our customer care team.