My Door Will Not Connect to Wi-Fi or the Wi-Fi Light Is Flashing on My PetSafe® SmartDoor™ Connected Pet Door
If your PetSafe® SmartDoor™ Connected Pet Door is installed in a metal door, remove it from the door before troubleshooting.
Ensure your home Wi-Fi is working properly by checking other devices that are connected to it.
Power cycle the pet door. Remove the batteries, wait 30 seconds and then replace the batteries.
Allow the pet door to boot up; you may see some of the Indicator Lights flash in the process.
Reset the Wi-Fi. Press and release the Wi-Fi connect button inside the battery compartment. This recalibrates the pet door and sensors and resets the Wi-Fi connection but retains your Wi-Fi credentials.
If the Wi-Fi reset does not resolve the issue, factory reset the pet door. This erases your Wi-Fi credentials and resets the pet door to factory settings.
To reset the pet door, press and hold the Wi-Fi connect button inside the battery compartment for at least 20 seconds. All Indicator Lights will illuminate blue as you hold the button. Once the Indicator Lights blink red, release the button. After you release the button, the Wi-Fi light will blink yellow indicating the pet door is ready to connect.
A full reset will erase all previous connections the door had and will require the door to be reconnected to the app and all microchips and/or Pet Door Keys to be reconnected to the door.
Reconnect your SmartDoor™ in the app. This will prompt a firmware update on your pet door. Allow the firmware update to complete and finish the onboarding process.
For more information, visit How To Connect My PetSafe® Smartdoor™ Connected Pet Door to the App.
If you removed the pet door from a metal door, reinstall it.