How to Troubleshoot My PetSafe® Pawz Away® Indoor Pet Barrier Collar Not Activating

Press The Plus Button To Power OnPress The Plus Button To Power On

Check your barrier screen for power. If it is blank, press the up (+) button.

  • If there is still no power, change the batteries in the barrier. Make sure you are using 3-AA Alkaline batteries.
Power Collar On By Using The Test Light ToolPower Collar On By Using The Test Light Tool

Ensure the collar is powered on (I).

Check Collar With Test Light ToolCheck Collar With Test Light Tool

Test the collar at the barrier boundary using the Test Light Tool.

Re-pair the collar to your barrier using the preferred mode. Visit How to Pair My PetSafe® Indoor Barrier and Collar.


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If you need further assistance, please contact our customer care team.

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