How to Troubleshoot My PetSafe® Pawz Away® Indoor Pet Barrier Collar Not Activating
![Press The Plus Button To Power On](https://cdn.sanity.io/images/d075r9p6/production/945c7dd1ad83a8ed4bdf009824db3969a4ebc3c0-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Check your barrier screen for power. If it is blank, press the up (+) button.
- If there is still no power, change the batteries in the barrier. Make sure you are using 3-AA Alkaline batteries.
![Power Collar On By Using The Test Light Tool](https://cdn.sanity.io/images/d075r9p6/production/acf22bf6b02c291393180a4ee5e7caff274622ba-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Ensure the collar is powered on (I).
![Check Collar With Test Light Tool](https://cdn.sanity.io/images/d075r9p6/production/7238e0f96e914ad6356b84ddd77953d9015105a4-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Test the collar at the barrier boundary using the Test Light Tool.
- If the collar is still not activating, change the batteries in the collar. Visit How to Change the Batteries in the Pawz Away® Barrier Collar for more information.
Re-pair the collar to your barrier using the preferred mode. Visit How to Pair My PetSafe® Indoor Barrier and Collar.
Contact Customer Care
If you need further assistance, please contact our customer care team.