How to Reset the SmartDoor™ Connected Pet Door

In some cases, it may be necessary to reboot or fully reset the pet door. See What Do the Buttons and Indicator Lights Mean on My SmartDoor™ Connected Pet Door? for an explanation of the indicator lights on the SmartDoor™.

To reboot the pet door, press and release the Wi-Fi connect button (inside the battery compartment). This recalibrates the pet door and sensors and resets the Wi-Fi connection (but retains your Wi-Fi credentials).
To reset the pet door, press and hold the Wi-Fi connect button (inside the battery compartment) for at least 20 seconds. This erases your Wi-Fi credentials and resets the pet door to factory settings. All indicator lights will go out temporarily as you hold the button; after you release the button the Wi-Fi light will blink yellow indicating the pet door is ready to connect.

If you need further assistance, please contact our customer care team.