What Do the Buttons and Indicator Lights Mean on My SmartDoor™ Connected Pet Door?
Although you will control most of the pet door functionality through the My PetSafe® app, there are a few buttons and indicator lights on the pet door that are important to understand.
Buttons
There are three buttons inside the battery compartment that allow you to reset the Wi-Fi, turn Smart Mode on and off, and lock or unlock the door manually.
Wi-Fi Connect Button
Press and release this button to reset Wi-Fi but retain your Wi-Fi credentials.
Press this button for more than 20 seconds to erase your Wi-Fi credentials and return the pet door to factory settings.
Smart Mode Button
Press and release this button to put the pet door in Smart Mode. In Smart Mode, the pet door will only unlock for pets who have been paired to the pet door with a Pet Door Key or implanted microchip.
Standard Mode Lock/Unlock Button
Press and release this button to put the pet door in Standard Mode and toggle the pet door between locked and unlocked. In Standard Mode, the pet door operates like a standard pet door and will be locked or unlocked for all pets regardless of whether they are paired with the pet door.
Indicator Lights
Indicator lights on the interior side of the pet door provide information about the Wi-Fi and internet connection, battery life and current operating mode of the door. To save battery power, the indicator lights illuminate only when the pet door motion sensor is activated or when you change a setting.
When this indicator is:
- Yellow, slow blinking: The SmartDoor™ is powered on but not yet connected to the app, Wi-Fi, or the internet.
- Yellow, solid: The SmartDoor™ is connected to the app, but not Wi-Fi or the internet.
- Blue, fast blinking: The SmartDoor™ is attempting to connect to Wi-Fi.
- Blue, slow blinking: The SmartDoor™ is connected to Wi-Fi but not internet.
- Blue, solid: The SmartDoor™ is connected to Wi-Fi and internet.
- Red, fast blinking: The SmartDoor™ was unable to connect to the Wi-Fi network.
When this indicator is:
- Red, slow blinking: The batteries are weak; replace the batteries.
- Red, fast blinking: The batteries are exhausted or dead; replace the batteries immediately.
When this indicator glows blue, the pet door is in Smart Mode. In this mode, the pet door will activate only when a paired pet approaches it.
When this indicator glows blue, the pet door is locked.
When this indicator glows blue, the pet door is unlocked.
Contact Customer Care
If you need further assistance, please contact our Customer Care team.