How to Onboard and Setup My PetSafe® Guardian® GPS + Tracking System
Do not put your collar on the charging base until prompted during onboarding.
Confirm that your phone is connected to your Wi-Fi. Please note that it must be a 2.4 GHz Wi-Fi network.
Plug in the charging base. As you go through setup, you may see the charging base light up different colors. Reference the chart above for more information.
Open the PetSafe App. You can scan the QR code on the back of the charger base to go to the app store if you don’t already have it downloaded.
Add product. To do so, you must allow the app to use Bluetooth. If you already had the app and you used the QR code, it may have automatically added your product.
The app will acknowledge it has found the base or charger and will begin searching for Wi-Fi networks. Choose your Wi-Fi from the list.
Reminder: Must be a 2.4 GHz Wi-Fi.
Enter the password for your WiFi.
Once the product is online, the app will immediately check for updates, and move on to updating if needed. This can take up to 20 minutes. Once the updates are complete, it will move to a success screen.
Place the collar onto the charging base and follow the on-screen prompts to activate the collar. The collar will beep and the indicator light will change to either blue or white. If you do not see a light on the collar, make sure the collar is properly seated on the base. For more information, visit How to Plug in My PetSafe® Guardian® GPS + Tracking Fence Base and Charge the Collar.
If the indicator light is white, the collar is being updated. NEVER remove the collar from the base while updating.
Follow the on-screen prompts to add a pet.
Once your onboarding is complete, you will be emailed a link to set up your subscription.
Check your email (email will expire in 30 minutes). Be sure to check your junk mail if you don’t see it in your inbox. If it has been 30 minutes or more, hit the Resend Email at the bottom of the app screen.
Press Choose Plan.
Select either the yearly or monthly payment option. If you are setting up multiple subscriptions, the billing frequency will be different depending on the day each subscription was started.
Enter payment information and checkout.
Once the payment is successful and the collar is ready, you will receive an app notification if notifications are turned on.
You are now ready to set up your fence. For more information, visit How to Create a Fence on My PetSafe® Guardian® GPS + Tracking System.
Contact Customer Care
If you need further assistance, please contact our customer care team.