How to Onboard and Set Up Additional PetSafe® Guardian® GPS + Tracking Systems
Do not put your collar on the charging base until prompted during onboarding.
Confirm that your phone is connected to your Wi-Fi. Please note that it must be a 2.4 GHz Wi-Fi network.
Plug in the charging base. As you go through setup, you may see the charging base light up different colors. Reference the chart above for more information.
Open the PetSafe App.
Add product. To do so, you must allow the app to use Bluetooth.
The app will acknowledge it has found the base or charger and will begin searching for Wi-Fi networks. Choose your Wi-Fi from the list.
Reminder: Must be a 2.4 GHz Wi-Fi.
Enter the password for your WiFi.
Once the product is online, the app will immediately check for updates. If updates are needed, tap the download icon when prompted. You will be given an estimated time for the update.
Place the collar onto the charging base and follow the on-screen prompts to activate the collar. The collar will beep and the indicator light will change to either blue or white. If you do not see a light on the collar, make sure the collar is properly seated on the base. For more information, visit How to Plug in My PetSafe® Guardian® GPS + Tracking Fence Base and Charge the Collar.
If the Indicator Light is white, the collar is being updated. Tap the download icon when prompted. You will be given an estimated time for the update. NEVER remove the collar from the base while updating.
Follow the on-screen prompts to add a pet.
Tap Choose Plan. If you would like to test your collar on a fence in your yard, you can build one fence before purchasing a subscription. For help setting up a fence, visit How to Create a Fence on My PetSafe® Guardian® GPS + Tracking System.
Select either the yearly or monthly payment option. If you are setting up multiple subscriptions, the billing frequency will be different depending on the day each subscription was started.
Enter payment information and checkout.
Once the payment is successfully processed, your app will notify you when your collar is ready if you have notifications set up.
If you signed up for the one-month free trial, you will receive an email reminder three days before the trial ends, notifying you that billing will begin.
Contact Customer Care
If you need further assistance, please contact our customer care team.