How to Clean the Slime from a PetSafe® Drinkwell® Stainless Multi-Pet Fountain
The frequency in which the fountain needs to be cleaned varies from home to home. In a one pet home, it is recommended that the fountain is cleaned once a month. Multi-pet homes can expect to clean their fountain at least every 2 weeks.
Start by unplugging your fountain.
Remove the flow control cap by pulling straight up. Do not try to twist it off. Doing so will break the cap.
Unscrew the spout and bracket.
Remove and discard the charcoal filter. Charcoal filters can be rinsed and reused when they are not heavily soiled. No soap or cleaning solutions should be used. Charcoal filters can usually be changed every other cleaning. Fountains with more pets using it can expect to change the filter more often.
Unscrew the filter housing from the center of the cone.
Remove the 3 cord clips by sliding the clips from the bottom of the bowl outward.
Remove the cone from the center of the bowl.
Remove the intake tube from the top of the pump.
Remove the pump from the base of the bowl.
Remove and discard the foam filter. Foam filters can typically be rinsed and reused when they are not heavily soiled. No soap or cleaning solutions should be used. Foam filters can usually be changed every other cleaning. Fountains with more pets using it can expect to change the filter more often.
Remove the faceplate from the front of the pump.
Remove the stator from the pump.
Remove the impeller from the inside of the pump. This piece is magnetic so it can be tricky to remove. You may feel some resistance when trying to remove it. This is normal. Use your fingernail or a small flat head screwdriver to slide under the top and pop it out.
Soak all pump components in a 50/50 mixture of white vinegar and water for 20 minutes.
Use a small brush to clean inside the pump and the intake tube. Do not use a cotton swab. Fountain cleaning kits are sold HERE on PetSafe.com.
Rinse all the pump components thoroughly with warm water.
Reassemble replacing the impellor, stator, then faceplate.
Clean bowl and center cone in a 50/50 solution of white vinegar and water to remove build up and slime.
Reassemble the fountain. Visit How to Assemble the PetSafe® Drinkwell® Stainless Multi-Pet Fountain for step-by-step assembly instructions.
Fill the fountain to the fill line and place the fountain on a level surface.
Contact Customer Care
If you need further assistance, please contact our customer care team.