What Happens if My PetSafe® Guardian® GPS Connected Customizable Fence Has No Wi-Fi or Power?
If your GPS base loses power or Wi-Fi after setup, don't worry! Your containment system will still work using the last settings saved and will still correct your pet if they attempt to leave the boundary.
However, to update your boundary or change any settings, you'll need to reconnect the base to Wi-Fi or power.
No Power
Make sure your base hasn’t been unplugged.
Try plugging your base into another outlet in a different room.
If you still have no power, contact customer care.
No Wi-Fi
Take note of the light on the base.
When the base unit is plugged in and powered on, the PetSafe® logo/ light will be white.
Solid Blue Light: A solid blue light is the ideal status light as it indicates the base unit is connected to the Wi-Fi network and the internet.
Blinking Blue Light: A blinking blue light indicates that the base unit is unable to or attempting to connect to the Wi-Fi network. Visit My PetSafe® Guardian® GPS Connected Customizable Fence Base Is Blinking Blue or Has No Wi-Fi.
Blinking Red Light: A flashing red light indicates the base unit is unable to connect to the Wi-Fi network. Visit My PetSafe® Guardian® GPS Connected Customizable Fence Base Has a Blinking Red Light or Has No Wi-Fi.
Solid Red Light: A solid red light indicates the base unit is connected to the Wi-Fi network but unable to connect to the internet. Visit My PetSafe® Guardian® GPS Connected Customizable Fence Base Has a Solid Red Light.