Tracker or Charging Base Has No Lights or Power - PetSafe® GPS Dog Tracker
Tracker Has No Lights When Off the Charging Base
The GPS Tracker has no lights when off the Charging Base on an average day.
You can check the Tracker’s battery status in the app.
- For help, visit How To View Battery Status and Charge My PetSafe® GPS Dog Tracker.
On the Charging Base
Confirm that the Tracker is seated correctly on the Charging Base. Match up the charging contacts on the Tracker with the charging contacts on the Charging Base. There’s a magnetic connection and a tone when placed correctly.
- If the charging contacts are blocked by a collar or harness, visit How To Attach and Remove My PetSafe® GPS Dog Tracker From a Collar or Harness.
Confirm that the charging contacts on the Tracker and the Charging Base are free from debris. Unplug the Charging Base from the wall outlet and wipe the charging contacts on the Charging Base and Tracker with rubbing alcohol.
Charging Base Has No Lights
Confirm that the USB-C cord is firmly plugged into the Charging Base, the other end of the cord into the wall adaptor and the adaptor into the wall outlet.
- There is about a 5-second delay from the time the Charging Base is plugged in and the time the Charging Base light turns on. The Charging Base light will glow solid green when it is powered on.
- If there is another light, visit What Do the Lights Mean on My PetSafe® GPS Dog Tracker and Charging Base?
Check the Charging Base and USB-C charge cord for physical damage.
- If there is any damage, contact our customer care.
Check the outlet for power. Plug another device, such as a lamp, into the same outlet.
- If the other device has does not have power, continue to step 4.
- If the other device has power, contact our customer care.
Unplug the Charging Base from the wall outlet.
Reset the wall outlet.
- If the wall outlet is a ground-fault circuit interrupter (GFCI), press the reset button.
- If the wall outlet has a Residual Current Device (RCD) switch, push the lever down fully and then back up.
- If there is still no power, contact your electrician.
Plug the Charging Base into another wall outlet.
- There is about a 5-second delay from the time the Charging Base is plugged in and the time the Charging Base light turns on. The Charging Base light will glow solid green when it is powered on.
- If there is another light, visit What Do the Lights Mean on My PetSafe® GPS Dog Tracker and Charging Base?
- If the power cord provides power in the new wall outlet, contact your electrician. The original wall outlet is not providing power.
Try using another wall adaptor and USB-C cord.
- If a different wall adaptor or cord works, contact our customer care.
If there are still no lights, contact our customer care.