The Light on the Front of My Simply Clean® Automatic Litter Box Is Flashing Red
If the indicator light is flashing red, it means that there is an issue with the movement of the bowl.
Check the rotation of the litter box:
- Unplug the litter box.
- Place one piece of tape on the bowl base and another on the litter bowl.
- Plug the litter box back in.
- Wait a few minutes and then check the position of the tape. The two pieces of tape should be several inches apart.
Is the litter box rotating as expected?
- If yes, reset the litter box by unplugging it, waiting a few minutes, and then plugging it back in. If the indicator light glows green, the issue is resolved; if it is still flashing red, proceed to the next step.
- If no, proceed to the next step.
Loosen the two thumbscrews securing the conveyor. Lift the conveyor.
Remove the litter guard and the litter bowl.
Use a vacuum or a can of compressed air to clear any litter from under the litter bowl, particularly around the base gear.
Make sure the small white wheels that assist with the bowl rotation move freely and are not missing.If there are missing wheels, redistribute the remaining wheels as equally as possible. The wheels are easy to remove and replace by hand.
Make sure the waste bin is fully in place, then press and hold the conveyor switch with long slim object such as a pencil or screwdriver.
While you are pressing the conveyor switch, watch the movement of the base gear. If the base gear:
- Doesn’t move, or repeats a forward-then-backward movement, the litter box will need to be replaced. Please contact Customer Care for assistance.
- Moves smoothly, proceed to the following step.
Turn the litter box over.
Use a Phillips head screwdriver to remove the four screws securing the snowman- or figure 8-shaped gear assembly to the bottom of the litter box.
Carefully flip over the gear assembly.
Be careful not to pull on the yellow wires connecting the gear assembly to the litter box; pulling too hard on these wires can cause permanent damage.
Inspect the bowl motor gears for damage. Do the gears appear damaged?
- If yes, the litter box will need to be replaced. Please contact Customer Care for further assistance.
- If no, the bowl motor will need to be replaced. You can purchase a bowl motor on our website.
Contact Customer Care
If you need further assistance, please contact our customer care team.