The Buckle on My PetSafe® Gentle Leader® is Stuck, Jammed, or Broken

The quick-snap buckle on the collar portion of the Gentle Leader® should only be fastened one way, in which the buckle gently curves around your dog’s neck. If the strap gets twisted and the buckle is inserted the wrong way, this can cause the buckle to jam. Attempting to unfasten the buckle when jammed can result in damage. 

For your dog’s safety, do not attempt to dislodge the buckle. Loosen the strap and slide the collar over your dog’s head.

Discontinue use of the Gentle Leader®even if you can open the buckle. Whether visible or not, damage has occurred and the headcollar is no longer safe to use and will need to be replaced.

Replacement Gentle Leader® No-Pull Headcollars can be purchased through our website here.

Contact Customer Care

If you need further assistance, please contact our customer care team.