PetSafe® Basic In-Ground Fence™ – Flashing Red Light on Collar
Important Information
- A red light flashing once every 4-5 seconds indicates a low battery in your collar.
- Only use PetSafe® brand RFA-67 batteries. Using third-party batteries can cause issues with the functionality of the collar.
- Batteries can be purchased here.
![](https://cdn.sanity.io/images/d075r9p6/production/bb7eb2b85242ac712d7d0d6d0738b8933745ddc4-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Remove the clear protective button cap by turning it counter-clockwise using the side of the test light tool or a coin.
![](https://cdn.sanity.io/images/d075r9p6/production/5da1c2dd5cbaede83c5c241a79c5e78f890942fb-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Remove the battery by turning it counter-clockwise using the side of the test light tool or a coin.
![](https://cdn.sanity.io/images/d075r9p6/production/c596e598fe88a6b31f199e96434392bddc6ee204-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Press and hold the button on the collar for 30 seconds. You may see a light, continue to hold the button for the full 30 seconds.
![](https://cdn.sanity.io/images/d075r9p6/production/81be484dd8c49d8aad613148062f121598eae25c-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Gently lift the metal tab in the battery compartment, bending it slightly out to ensure it makes a good connection with the battery.
![](https://cdn.sanity.io/images/d075r9p6/production/09c77b3a160d5e7180361e4baa931a6bd52302b3-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Insert a new battery, turning it clockwise to lock it in place.
![](https://cdn.sanity.io/images/d075r9p6/production/ef93e2a9b5c77add2390feff220877b11e4f77c8-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Check the collar for power. Press and release the button, you should see a red-light flash. The number of flashes indicates the current correction level setting.
Contact Customer Care
If you need further assistance, please contact our customer care team.