My ScoopFree® Litter Box is Making a Loud Noise
Remove the waste trap cover by rotating it forward, then lift it straight up until it pops out of the notches on the litter box base.
With a damp cloth, clean:
- the slots at the front of the litter box frame where the waste trap cover tabs insert.
- the waste trap pegs and their openings on the inside frame.
When removing the waste trap cover, do not pull up one side at a time. Pulling one side up first can result in the pins at the base of the waste trap cover getting caught in the notches on the litter box frame and breaking off.
Lift the litter box from the front to an upright position. Clear the rake track with an air duster. Litter or debris may be caught in the track, causing a noise when the rake cycles.
Lower the litter box frame back on the tray. Replace the waste trap cover by aligning the pins on the cover to the notches on the frame. Push the waste trap cover down until it snaps fully into place. Make sure the slots on the sides of the waste trap cover are seated on the pegs on the inside of the frame. Confirm the magnets on the waste trap cover are connected to the magnets on the litter tray. You should hear a click when they are connected.
If you are using the reusable litter tray, confirm proper placement and attachment to the waste trap bar.
Contact Customer Care
If you need further assistance, please contact our customer care team.