My Phone is Not Receiving the PetSafe® Guardian® GPS + Tracking Collar Notifications
CAUTION: App notifications are dependent on cellular connections. Should signals be intermittent or interrupted for any reason, or if your phone service is not functional for any reason, you will not receive notices from the system promptly or at all. Therefore, you should not rely upon phone notifications alone for the safe containment of your pet.
Check your phone settings and confirm the app has permission to send notifications.
Confirm in the app settings notifications are turned on.
Check the collar to confirm it is connected to LTE. The collar will slowly blink white 3 times every second if it is not receiving an LTE signal.
Contact Customer Care
If you need further assistance, please contact our customer care team.