My PetSafe® YardMax® Collar has No Power
When the YardMax® collar is powered on, it will flash at regular intervals. A flashing green light indicates the battery has a good charge. A flashing yellow light indicates the battery charge is between 20% and 60%. A red light indicates the battery has less than 20% life and should be recharged. This article will address the issue of no lights on the collar after being recharged.
Press the button on the collar and listen for a mechanical click.
- If there is no mechanical click, contact Customer Care.
- If there is a mechanical click, continue to step 2.
Place the collar on the charger and ensure the collar lights solid red.
- If the collar does not light solid red and stay solid red, contact Customer Care.
- If the collar lights solid red, allow the collar to charge up to 3 hours or until the collar lights solid green.
Remove the collar from the charger and allow the collar to perform the Ready Test. Do not touch the contact points while the collar is testing. The collar will flash red and green every 5 seconds during testing.
- If the collar stays solid red or powers off, contact Customer Care.
When the collar begins to flash red and green every 1 second, the collar is in Perfect Fit mode. For testing purposes only, place on finger firmly over both contact points until the collar beeps rapidly 5 times and blinks green.
- If the collar remains on, the collar is functional. Visit How to Test My YardMax® Collar for Correction for help testing your collar for correction.
- If the collar does not flash green intermittently, contact Customer Care.
Contact Customer Care
If you need further assistance, please contact our customer care team.