My PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box Is Not Weighing Accurately
Before You Begin:
You will need any household items that will fit into the ScoopFree® SmartSpin™ weighing 2 pounds and an item that weighs 20 pounds.
Ensure theScoopFree®SmartSpin™ has been powered on for at least 10 seconds.
Press and hold the Wi-Fi Reset Button and the Cleaning Button on the control panel at the same time until a 0 appears on the display.
Place the item weighing 2 pounds into the ScoopFree® SmartSpin™ and press the Cleaning Button once.
The display will then change to a 9. Place the 20-pound item into the SmartSpin™ and press the Cleaning Button once. The display will then turn off. Wait 3 seconds to remove the 20-pound weight.
Verify the proper weight is registering within the app on the usage log. It is normal for the weight to have a 1–2-pound deviation. If there continues to be a significant variance in weight, contact Customer Care.
Contact Customer Care
If you need further assistance, please contact our customer care team.