My PetSafe® Remote Spray Trainer Is Not Charging
Important Information
While charging the collar will have a solid green light and the remote will show the battery icon cycling from empty to full.
Before plugging either device into the charger, inspect the charging port on both the collar and remote. Shine a bright light into the opening and confirm that both metal pins are intact. Make sure the charging port is clear of any dirt or debris.
If one or both metal pins in the charging port are missing, the unit will need to be replaced.
Do NOT attempt to charge if your collar is missing one or both metal pins in the charging port.
Neither Device Charging
If both the remote and collar are not charging, try each of the following one at a time to see if there is any change. If the device is completely dead, it may take a while before the device lights up. Leave the devices on the charger for several minutes before moving to the next step.
Plug the charger into a different wall outlet then connect to the remote and collar.
Plug the charging cable into a different wall adaptor. If you are not using a wall adaptor, plug the charging cable into a different USB port or outlet.
If neither device will charge after trying a different wall outlet and adaptor, the charger may need to be replaced. Replacement chargers can be purchased through our website here.
Only One Device Is Not Charging
If only one device is not charging, remote or collar, try each of the following one at a time to see if there is any change. If the device is completely dead, it may take a while before the device lights up. Leave the devices on the charger for several minutes before moving to the next step.
Plug the charging cable into a different wall adaptor. If you are not using a wall adaptor, plug the charging cable into a different USB port or outlet.
For the device that is charging, remove the charger end and plug it into the device that is not charging. If that device then begins to charge, you will need to replace the charger. Replacement chargers can be purchased through our website here.