My PetSafe® Rechargeable In-Ground Fence™ Collar has No Power
When the collar is powered on, it will flash at regular intervals. A flashing green light indicates the battery has a good charge. A flashing yellow light indicates the battery charge is between 20% and 60%. A red light indicates the battery has less than 20% life and should be recharged. This article will address the issue of no lights on the collar after being recharged.
Press the button on the collar and listen for a mechanical click.
- If there is no mechanical click, the collar needs to be replaced.
- If there is a mechanical click, continue to step 2.
Place the collar on the charger and ensure the collar lights solid red. Allow the collar to charge up to 3 hours or until the collar lights solid green.
Remove the collar from the charger and the collar will immediately flash green, yellow or red depending on battery status.
Try turning the collar back on by pressing and holding the collar button for 5 seconds.
Contact Customer Care
If you need further assistance, please contact our customer care team.