My PetSafe® Pet Door Flap is Tearing or Stretching at the Mounting Screws
Important Information
Tearing or stretching of the flap’s mounting holes is usually caused by the mounting bracket and flap not being installed properly.
Ensure the flap is placed between the interior frame and the mounting bracket.
From the interior side, the frame covers the top part of the flap, and the screw heads are visible.
From the exterior side, the mounting bracket is visible across the top of the flap with the extended screw holes facing outward.
The mounting bracket has a notch on the flat side for the flap to sit in making a flush connection.
Inspect the Flap
Replace the flap if it is damaged and no longer stays in place. Replacements can be purchased from our website here.
For detailed instructions, visit our article How to Replace the Vinyl Flap on My PetSafe® Pet Door.
Contact Customer Care
If you need further assistance, please contact our customer care team.