My PetSafe® Guardian® GPS + Tracking Collar Will Not Connect to My Phone

Confirm phone’s Bluetooth is on.

Confirm Bluetooth access is approved in your phone’s settings.

Confirm collar is fully charged.

If your collar does not go into Bluetooth Pairing mode when turned on, try manually putting your collar back into Bluetooth Mode.

With the collar powered on, press and hold the power button for 1 second. The LED will slowly blink yellow to confirm it is in Bluetooth pairing mode

If your collar is not going into Bluetooth mode, you will need to update your equipment and app. Verify that the PetSafe® app is up to date in your phone’s app store. To update your collar, leave your collar on the base overnight.