My PetSafe® Guardian® GPS + Tracking Collar is Activating Where it Shouldn’t
Confirm collar is fully updated.
Confirm collar is receiving a GPS signal.
Confirm the correct fence is assigned to your dog.
Confirm the boundary is a minimum of ¾ acre.
Revisit boundary setup and check that all boundaries are in recommended ranges away from high-risk areas. For more information, visit How to Create a Fence on My PetSafe® Guardian® GPS + Tracking System.
Contact Customer Care
If you need further assistance, please contact our customer care team.