My PetSafe® Guardian® GPS Dog Fence Base Is Blinking Red or Has No Wi-Fi
A blinking red light on the base unit indicates it is unable to connect to the Wi-Fi network. Don't worry, your containment system will still work using the last saved settings.
However, to update your boundary or change any settings, you'll need to reconnect the base to Wi-Fi.
To Reconnect
Open the My PetSafe® app.
Select your system from the list.
Select Settings and then Wi-Fi Network.
You can now reconnect your Wi-Fi by choosing Update Wi-Fi and following the on-screen prompts.
Confirm your internet is currently working by checking other devices for a signal.
- Place the collar(s) next to your base unit.
- If your base unit is the only device affected: perform a soft reset to your base unit by pressing and holding the multi-purpose button for 3-5 seconds. This will reset the unit’s Wi-Fi module but will retain your Wi-Fi credentials.
- If your base unit is not the only device affected: perform a reset to your Wi-Fi router.
Confirm your base unit is connected to a 2.4 GHz Wi-Fi band.
- Eliminating any Wi-Fi extenders and mesh networks may be necessary.
- If the base unit is connected to a dual-band router, it may be necessary to separate the Wi-Fi bands, so the base unit is connected only to the 2.4 GHz band. Contact your internet provider or the router manufacturer for assistance.