My PetSafe® Guardian® GPS 2.0 Dog Fence + Tracking Collar Does Not Have an LTE or GPS Signal
Your collar’s Signal Status LED will slowly blink red if it is not receiving a signal and will pulse green if it is searching for a signal.
Remove collar(s) from dog(s) before troubleshooting.
If you are having trouble acquiring LTE or GPS communication with your collar, verify the following:
- The collar has a sufficient battery charge.
- With the collar powered off, step outside, away from your home and other buildings, and power the collar to receive the signal. To power the collar on, press and hold the power button until the Battery Status LED flashes green.
- The collar is being held with the antennas upward, toward the sky.
- Your hand is not covering the antenna.
- The collar is not inside or on a vehicle.
- Confirm your subscription is active. To manage your subscription, sign in to your PetSafe® account.