My PetSafe® Brand Wireless Fence Collar Doesn’t Have Power or Will Not Stay Powered On
Always remove the collar from your pet before beginning any troubleshooting.
Perform a battery drain on the collar. Visit How to Perform a Battery Drain for assistance with this step.
Replace the battery with a new PetSafe® Brand battery.
If the battery is not branded PetSafe®, the appropriate batteries can be purchased on Petsafe.com.
Contact Customer Care
If you need further assistance, please contact our customer care team.