My Containment Collar Will Not Power On

If your PetSafe® fence collar will not power on, follow the steps below to check that the collar is accepting power from the charging cord or battery.

Resolve Power Issues For:

Collar 1Collar 1
  • Basic In-Ground Fence™ Collar
  • Deluxe Ultralight™ Receiver Collar
    Models: UL-275BM | RFA-423
  • Wireless Pet Containment System Collar
    Model: PIF-275
Collar 2Collar 2
  • Free to Roam™ Wireless Receiver Collar
  • Stay & Play® Replaceable Battery Collar
    Model: 300-2995
Collar 3Collar 3
  • Stay & Play Wireless Fence Receiver Collar
    Model: 300-1114 | RFA-561
Collar 4Collar 4
  • Stay & Play Wireless Fence Receiver Collar for Stubborn Dogs
    Model: RFA-494 | RFA-564
Collar 5Collar 5
  • YardMax® Rechargeable and Cordless
    Model: 300-2653
Collar 6Collar 6
  • Elite Little Dog In-Ground Fence Receiver
    Model: 300-1043
Collar 7Collar 7
  • In-Ground Fence Receiver Collar for Cats
    Model: 300-648
Collar 8Collar 8
  • Stubborn Dog In-Ground Fence Receiver Collar
    Model: RF-275
Collar 9Collar 9
  • Rechargeable In-Ground Fence Receiver Collar
    Model: 300-1548

Select Your Collar Battery Type:

  • Rechargeable battery
  • Single-use battery

Rechargeable Battery

When checking a rechargeable collar, use the light on the collar when it is plugged in to determine why the collar will not power on.

How to charge the collarHow to charge the collar

Plug the collar in to charge.
The light turns solid red when charging.

If the light does not come on, test your collar and charging cord.

  • Try another outlet. If the light comes on, the first outlet is not working properly.
  • Try another charging cord. If the light comes on, the first charging cord is not working properly.
  • Use the same charging cord to charge another collar. If the other collar's light comes on, the first collar is not working properly.

If the light comes on, let the collar charge completely.

  • A full charge takes 2-3 hours.
  • The light turns solid green when charging is complete.

Turn the collar on.

  • The light turns green and then flashes red, indicating the static stimulation level.
  • If a light does not come on, press the button again. You will feel when the button is pressed.

If your collar now powers on, test it on the fence boundary to make sure that it is working properly.

If the collar or charging cord is not working, contact our Customer Care Team for replacement options.


Single-Use Battery

For collars that have power supplied with a single-use battery, check that the battery is a genuine PetSafe® brand battery and that the collar can read the battery.

How to Identify a Genuine PetSafe®Brand Battery

For collars using the RFA-67 and RFA-188 batteries, make sure that you are using a genuine PetSafe® brand battery. Using an alternate brand's battery can damage your collar and will void your warranty.

Look for markings printed on the batteries to confirm they are genuine.

RFA-67

RFA-67 batteryRFA-67 battery

Arrows

Model number

PetSafe.com website

Seven-digit date code

RFA-188

RFA-188 batteryRFA-188 battery

Model number

PetSafe.com website

Make Sure Your Collar Can Read the Battery

A left-over charge inside the collar may be preventing the collar from reading the battery. Follow the steps below to clear the charge, then check for power to your collar.

The average battery life is up to 1-3 months. If your battery has not been replaced in the last month, consider using a new battery. Off-brand batteries are known to have a shorter life-span.

Troubleshooting the Free to Roam Wireless Fence

Remove the battery from your collarRemove the battery from your collar

Remove the battery from your collar.

The test light tool or a small coin will work for most collars.

For the Stubborn Dog In-Ground collar, use a small screwdriver.

Locate the mode button on your collarLocate the mode button on your collar

Locate the mode button on your collar. Press and hold the button for 10 seconds.

A red light is often seen when the button is pressed, then it will fade out.

Gently lift the tabGently lift the tab

Gently lift the tab.

The tab needs to make contact with the battery for the collar to have power.

For the Stubborn Dog In-Ground collar check the wires that connect with the battery for any damage.

Insert the battery into your collarInsert the battery into your collar

Insert the battery into your collar.

For collars using an RFA-67 or RFA-188 battery, twist the battery to the [ locked ] or ON position.

The Free to Roam™ and Stay & Play® Replaceable Battery Collars will need to be turned on after the battery is inserted and prior to testing.

Now that your collar has a new battery and is reading it correctly, test your collar on the boundary to make sure it is working properly.

If your collar is still not powering on, contact our Customer Care Team for further assistance.


Contact Customer Care

If you need further assistance, please contact our customer care team.

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