How to Troubleshoot a PetSafe® Healthy Pet Water Station that is Not Refilling

Check that reservoir is locked in place properly. Match the arrow on the base to the unlock symbol on reservoir and twist clockwise to lock the reservoir in place. The arrow on the base will then align with the lock symbol on the reservoir.

If the filter is in use, remove the filter and test without it. If flow improves, replace the filter. For assistance with filter replacement visit our article How to Replace the PetSafe® Healthy Pet Water Station Filter.

Ensure the water reservoir is filled with water. For assistance with refilling the reservoir, visit How to Refill the PetSafe® Healthy Pet Water Station.