How to Troubleshoot a Guardian® GPS Connected Customizable Fence Collar Not Communicating with the Base Unit
Secure your pet and remove their collar before troubleshooting.
Confirm the base unit has a secure Wi-Fi connection indicated by a solid blue light on the base unit.
Shake the collar to prevent it from going to sleep.
Verify the placement of the base unit:
- Is in a climate-controlled environment.
- Not in a building with a metal roof.
- Is on the ground level of the building.
- Is at least 5 feet off the ground.
Contact Customer Care
For further assistance, please contact Customer Care.