How to Troubleshoot a Blinking Blue Light on the Guardian® GPS Connected Customizable Fence Base Unit
Identify the speed of the blinking blue light.
- Slow blinking blue light- base unit is connected to the App but not Wi-Fi
- Fast blinking blue light- base unit attempting to connect to Wi-Fi
Verify the home Wi-Fi is working.
If Wi-Fi continues to disconnect, reconfigure the base unit settings to be connected to a 2.4 GHz network only, without the use of an extender or mesh network.
- For help reconfiguring a dual-band (2.4 and 5 GHz) router to a 2.4 GHz band, contact the internet provider or manufacturer.
You can re-connect your Wi-Fi by:
- Opening the My PetSafe(R) app
- Selecting your system from the products list
- You will then select settings and Wi-Fi Network
- You will then connect your Wi-Fi by choosing Update Wi-Fi and following the on-screen prompts.
When selecting your Wi-Fi make sure to select a 2.4 GHz network only.
Contact Customer Care
If you need further assistance, please contact our customer care team.