How to Take Apart My PetSafe® Drinkwell® Platinum Fountain Pump for Cleaning
Important Information
- Your pump should be taken apart and cleaned each time you disassemble and clean the fountain.
- If you have “hard water” you may start to see white mineral deposits on or down inside the pump. This may eventually prevent the impeller from turning properly.
Disassemble
![disassemble flow knob](https://cdn.sanity.io/images/d075r9p6/production/433652adcd84bfc3862617dba0ebce0ca6606de9-1080x1080.png?w=1080&h=1080&q=75&fit=max&auto=format)
Remove the faceplate of the pump that has the flow control knob attached.
Do not pull on the flow control knob as this can break it.
![Remove stator](https://cdn.sanity.io/images/d075r9p6/production/615fe147590625bd4f0451dc58e7e155e8bc90f3-1080x1080.png?w=1080&h=1080&q=75&fit=max&auto=format)
Pull on the small tab to remove the stator.
![Remove impeller](https://cdn.sanity.io/images/d075r9p6/production/6da88dbb064921075873591c4eb77a90dd34709d-1080x1080.png?w=1080&h=1080&q=75&fit=max&auto=format)
Remove the impeller by pulling up from underneath the white plastic.
Note: The impeller is held in place by a magnet. This may give some resistance when trying to remove.
Cleaning
![Pump cleaning with tool](https://cdn.sanity.io/images/d075r9p6/production/ab8af7dd4f1f1c634756133e3645a6690f65943a-1080x1080.png?w=1080&h=1080&q=75&fit=max&auto=format)
Thoroughly clean inside the pump and all the pump pieces. Use a mild dish soap and warm water to clean. If there is mineral build-up, use a 50/50 water-vinegar solution.
Do not use bleach or any other harsh chemicals.
Reassemble
![Pump assemble](https://cdn.sanity.io/images/d075r9p6/production/d92c08d2ffdad247b2c2ce97ef066826875275e8-1080x1080.png?w=1080&h=1080&q=75&fit=max&auto=format)
Replace the impeller, stator, and faceplate on the pump.
Contact Customer Care
If you need further assistance, please contact our customer care team.