How To Set Up, Edit or Delete a Schedule on My PetSafe® SmartDoor™ Connected Pet Door

Important Information


To Set Up a Schedule Event

Open the My PetSafe® app.

Choose your SmartDoor™ from the product list.

New Event, Select Access

Tap Access. Choose what type of access you would like your pet to have. The access you have chosen will be highlighted blue.

  • Full Access: Lets a pet with a paired key/microchip go out and come in.
  • In Only: Lets a pet with a paired key/microchip come in but not go out.
  • Out Only: Lets a pet with a paired key/microchip go out but not come in.
  • No Access: Pets cannot go out or come in, even with a paired key/microchip.

Tap Save at the top-right corner of the screen.

Select Add to Create Another Event

If you need to schedule another event, tap Add in the top-right corner.


To Turn a Schedule Event Off or On

Open the My PetSafe® app.

Choose your SmartDoor™ from the product list.

Tap Schedule at the bottom.

Toggle Event On or Off

Off: Toggle the slider on the event to grey.

On: Toggle the slider on the event to blue.


To Remove a Schedule Event

Open the My PetSafe® app.

Choose your SmartDoor™ from the product list.

Tap Schedule at the bottom.


Contact Customer Care

If you need further assistance, please contact our customer care team.

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