How To Set Up, Edit or Delete a Schedule on My PetSafe® SmartDoor™ Connected Pet Door

Important Information


To Set Up a Schedule Event

Open the My PetSafe® app.

Choose your SmartDoor™ from the product list.

Set Up Schedule

Tap Set up a Schedule at the bottom of the screen and select Get Started.

New Event Select Title

Tap Enter a Title.

Name Event and Tap Save

Choose a title for your event and tap Save at the top-right corner of the screen.

New Event, Select Pet

Next choose Pets. Select the pets you would like to add to this event. Selected pets will have a blue circle next to them. If you wish to remove them, tap them again so they no longer have a blue circle next to them.

New Event, Select Start Time

Tap Start Time. Scroll up or down to choose the time you would like this event to start. Please make sure you correctly choose AM or PM to make sure your event starts at the correct time. Tap Done in the right corner of this section.

New Event, Select Days

Tap Repeat. Initially all days of the week will be highlighted blue, tap any days you do not want your event to run on. They will no longer be highlighted blue.

New Event, Select Access

Tap Access. Choose what type of access you would like your pet to have. The access you have chosen will be highlighted blue.

  • Full Access: Lets a pet with a paired key/microchip go out and come in.
  • In Only: Lets a pet with a paired key/microchip come in but not go out.
  • Out Only: Lets a pet with a paired key/microchip go out but not come in.
  • No Access: Pets cannot go out or come in, even with a paired key/microchip.

Tap Save at the top-right corner of the screen.

Select Add to Create Another Event

If you need to schedule another event, tap Add in the top-right corner.


To Turn a Schedule Event Off or On

Open the My PetSafe® app.

Choose your SmartDoor™ from the product list.

Tap Schedule at the bottom.

Toggle Event On or Off

Off: Toggle the slider on the event to grey.

On: Toggle the slider on the event to blue.


To Remove a Schedule Event

Open the My PetSafe® app.

Choose your SmartDoor™ from the product list.

Tap Schedule at the bottom.

Tap Event to Edit

Select the event you would like to remove.

Select Delete Event

Tap Delete Event.

Confirm Event Deletion

Confirm by selecting Delete.


Contact Customer Care

If you need further assistance, please contact our customer care team.

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