How to Replace the Motor in My PetSafe® Outlast™ Fountain
Important Information
To conserve power and motor life, the fountain motor will slow down slightly at night when the room is dark and will speed up again during the day.
However, with regular use, the motor will experience general wear, which over time may cause the motor to stop functioning properly. The motor is replaceable and can be purchased through our website.
Unplug the power cord from the outlet and the fountain.
Lift the bowl off the fountain base.
Turn the fountain base over and place upside down on a table, ensuring the stem is off the table edge.
Using a Phillips screwdriver, remove the four screws securing the motor cover to the bottom of the fountain base.
Remove the motor cover. Save the motor cover and the screws; you’ll need to reinstall them later.
Carefully disconnect the ribbon cable from the motor. Lift the old motor out of the fountain base.
Place the new motor on the fountain base, making sure the cable socket is next to the ribbon cable. Make sure the two pins on the fountain base fit into the holes on the bottom surface of the motor. Carefully connect the ribbon cable to the cable socket on the motor.
Replace the motor cover and secure it with the four screws you removed previously.
Turn the fountain base right side up. Reassemble the fountain, fill it with water to the max fill line and then plug it in. The cone should begin rotating to bring water up to the top of the fountain.
Contact Customer Care
If you need further assistance, please contact our customer care team.