How to Replace the Filters in the PetSafe® Viva™ Fountain
Important Information
- Fountains should be cleaned every 2-4 weeks.
- Replace the Ion-X™ filter every 2-4 weeks.
- Replace the foam filter every 1-2 months.
Multiple pet households may need more frequent cleanings.
![Unplug From Outlet And Disconnect USB](https://cdn.sanity.io/images/d075r9p6/production/282fd4855a2bb4b2f2bdd0917558fae944d14f47-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Unplug the fountain from the wall and disconnect the USB plug from the adaptor.
![Empty Water Into Sink](https://cdn.sanity.io/images/d075r9p6/production/07a077f25bf6a257d3406eb1af60b6adce24471c-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Empty any remaining water from the fountain.
Important: To avoid spills, tilt the fountain back slightly and water will pour through the tray vent into the bowl.
![Remove Tray, Rubber Seal And Housing Filter](https://cdn.sanity.io/images/d075r9p6/production/9d15421e3ac9b0ea6b7eed69f675477af20933b9-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Remove the tower tray, filter housing, and rubber cap.
![Insert Foam Filter Into Housing Assembly](https://cdn.sanity.io/images/d075r9p6/production/cd37070550265dd4ff8f4dc76edf8e9d505dc71e-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Remove and discard or rinse the foam filter. Replace the foam filter around the pump in the filter housing.
![Replace Used Filter](https://cdn.sanity.io/images/d075r9p6/production/41fee004476e117ffbfa35666038a5386321b6b4-325x325.png?w=325&h=325&q=75&fit=max&auto=format)
Remove and discard or rinse the Ion-X™ filter. Replace the Ion-X™ filter into the bowl housing. The filter can be installed in either direction.
Contact Customer Care
If you need further assistance, please contact our customer care team.