How to Clean Your Pet Fountain Pump
The pump needs to be cleaned at least once a month for best performance. We recommend to clean the fountain and change the filter when cleaning the pump. Multi-pet households may need to be cleaned every 2 weeks.
Note: Place the pump parts in a safe place to avoid dropping them down the drain.
Disassemble the Pump
Use a tool with a small edge to remove the faceplate on the end opposite to the cord.
Note: Different fountains come with different pumps, however, the cleaning steps remain the same.
Pull up on the small lip to remove the teardrop shaped stator.
Remove the impeller by pulling up from underneath the white disk.
Note: The impeller is held in place by a magnet. This may give some resistance when trying to remove.
Clean all parts of the pump using soap and warm water with a small brush. Completely rinse the pump, then reassemble.
If hard water build up occurs, soak pump in equal parts vinegar and warm water for 15 minutes, then scrub.
Reassemble the Pump
Place the impeller, stator and faceplate back onto the base to reassemble the pump.
Contact Customer Care
If you need further assistance, please contact our customer care team.