How to Acclimate My Pet to a PetSafe® Outlast™ Fountain

When being introduced to the Outlast Fountain, your pet may be cautious of this new and unusual object. After beginning operation of your fountain, simply allow your pet to adjust at his or her own pace. Some pets take several days or longer to begin use.

Your pet may prefer that the fountain be placed away from their normal feeding area. Try plugging it in somewhere else, like the laundry room, a bathroom, or another corner of the kitchen.

If your pet continues to be cautious of the fountain, try leaving it unplugged until your pet is comfortable drinking from it.

Once she is comfortable drinking from the fountain, plug the fountain in and allow her time to adjust to drinking from it while it is running.

Contact Customer Care

If you need further assistance, please contact our customer care team.