100 Yard Remote Trainer-Remote and Collar Not Communicating
Important Information
Before you begin any troubleshooting, remove the collar from your dog.
Confirm Power and Battery Charge
Start by making sure both the collar and remote are fully charged and have power.
- When any button on the remote is pressed, the screen should turn on and display the level of correction and a full battery icon.
- While powered on, the collar should flash a green light once every 5 seconds.
If either device doesn’t have a full charge or power, fully charge before proceeding.
Test Each Function
How to test your system
Static
Set the correction level to 7 on the remote. Using your test light tool, touch the contact point on the collar to the wires on the tool. Then press and hold the upper right button on the remote. The light on the collar should turn red and an amber light will flicker in the center of the test light tool.
Tone
Press and hold the upper left button on your remote. The collar should start beeping.
Vibration
Decrease the correction level to 0 using the left side button. Then press and hold the upper right button on the remote. The collar should start vibrating.
For more detailed information, check out our article on How to Test Your Remote Trainer.
Pair the Remote and Collar
How to pair the collar to your remote
Start with the collar powered off. Press and hold the power button on the collar, the light will turn green. Continue to hold the button until the light goes out, then release.
Press and hold the upper left button on the remote. The collar will flash five times and then begin beeping to confirm it is paired. Release the button and test to confirm it is properly paired.
For more detailed information, check out our article on How to Pair Your Remote Trainer.
Contact Customer Care
If you need further assistance, please contact our customer care team.