My PetSafe® 100 Yard Remote Trainer Collar Is Not Correcting My Dog
Confirm Power and Battery Charge
Start by making sure both the collar and remote are fully charged and have power.
- When any button on the remote is pressed, the screen should turn on and display the level of correction and a full battery icon.
- While powered on, the collar should flash a green light once every 5 seconds.
If either device doesn’t have a full charge or power, fully charge before proceeding.
Check Contact Points
Make sure the contact points are secure. Use the Test Light Tool to hand-tighten the contact points.
The contact points may loosen with wear. Be sure to check the tightness of your contact points every few weeks.
Test for Static
How to test your system
Set the correction level to 7 on the remote.
Using your Test Light Tool, touch the contact points on the collar to the wires on the tool.
Press and hold the upper-right button on the remote. The light on the collar should turn red and an amber light will flicker in the center of the Test Light Tool.
For more detailed information, go to our article on How to Test Each Function on My PetSafe® 300/600/900 Yard Remote Trainer.
The light on the Test Light Tool can only illuminate if the static function is working. If the static is not working, there will be no light on the tool.
No Light on the Test Light Tool
If the Test Light Tool does not show a light when testing for static, you may need to pair the remote and collar together.
For detailed instructions and video, go to our article on How to Pair Your Remote Trainer.
Light on Test Light Tool but Dog Not Responding
The light in the center of the Test Light Tool flickering confirms the static function is working. If your dog is not responding to the collar, you should check the fit of the collar and make sure you have the best correction level for your dog.
For detailed instructions, go to our articles on How to Properly Fit the Collar and How to Find the Best Level of Correction for Your Dog.
Contact Customer Care
If you need further assistance, please contact our customer care team.